East London hosted the 74th Annual IMESA Conference in October 2010. The theme for the event, "Meeting Service Delivery Challenges" was very topical and contentious issues were addressed, which created a great platform for debate and discussion.
Dr. Slabbert presented a paper on the legal aspects of municipal services from the perspective of the domestic consumer.
Click here to view this paper
Clarity's fourth international conference was hosted in Lisbon, Portugal, 12-14 October 2010.
The conference brings together plain language specialists, information designers and legal experts form around the world to share new ideas and promote clear communication in the public and private sectors.
We were delighted to be included in the group of 90 speakers from 22 countries, that gave presentations at the conference.
We recently completed a guidelines document on municipal accounts for the Water Research Commission. The guidelines define what plain and understandable language is and how it can be applied to improve domestic municipal accounts.
Click here to view the full report (4.5Mb).
Click here to view the guide: Towards standards for municipal invoices in South Africa (2Mb).